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Emotional Intelligence

Emotional intelligence is extremely heavily personality based, but it is worth measuring.

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When you distil the personality characteristics that predict emotional intelligence, you can predict a person’s level of customer service and capability in leadership.

SACS has discovered that we can predict emotional intelligence dimensions with up to 60% accuracy, if we know the person’s personality and value set.

Emotional intelligence consists of the following components

The first two components have clear preferred risk ratings – it is best to hire people who score highly on these two factors. The preferred risk rating for the last component depends on the job for which you are recruiting.

For example:

 

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