When you distil the personality characteristics that predict emotional intelligence, you can predict a person’s level of customer service and capability in leadership.
SACS has discovered that we can predict emotional intelligence dimensions with up to 60% accuracy, if we know the person’s personality and value set.
Emotional intelligence consists of the following components
The first two components have clear preferred risk ratings – it is best to hire people who score highly on these two factors. The preferred risk rating for the last component depends on the job for which you are recruiting.