Miserable middle managers!

Miserable middle managers!

The graph above shows the engagement scores of more than 2600 employees across Australia. The scale on the left is average scores on an internationally validated measure of engagement – the Utrecht Work Engagement Scale, (Schaufeli et al, 2006). The higher the score...
Are you too smart to be resilient?

Are you too smart to be resilient?

Are smarter people more or less resilient than those who are not so smart? It turns out that this is not an entirely straightforward question. Here are a couple of key points: People with high levels of cognitive ability tend to be able to cope better with a wide...
Is 360 degree feedback just a development tool?

Is 360 degree feedback just a development tool?

As a keen fan of our national broadcaster I watched with interest the recent Four Corners episode about the turmoil surrounding the positions of MD and Chair of the Corporation. I was particularly struck by the reference to a 360 degree feedback process undertaken to...
Resilience is engagement and engagement is resilience

Resilience is engagement and engagement is resilience

Do you want to create a resilient workforce? You have two levers: The qualities of people you let in through the front door The quality of the leadership they receive once they are in If you recruit the right people – cheerful, positive people with an energetic...
The secret of life is what you focus on

The secret of life is what you focus on

Ever wondered why certain people are more resilient than others? Naturally, genes have a big part to play (eg Boardman et al, 2008), but whatever your natural ability to cope, you can learn skills and approaches to improve it. One of the key skills is to take control...