What is Well-Being?

What is Well-Being?

What is well-being and how does it matter to organisations?    Organisations all over the world are committed to creating high levels of well-being amongst their employees. In general this is for a combination of philanthropic and commercial reasons. It can be...
Emotional Intelligence – Not Always a Good Thing

Emotional Intelligence – Not Always a Good Thing

People talk about emotional intelligence as though more is better. For some jobs this is the case, but for others, more emotional intelligence may actually mean worse performance. Jobs vary in the degree of “emotional labour” they require (e.g. Newman and...
Is your job emotionally laborious?

Is your job emotionally laborious?

Did you know that jobs vary in their degree of emotional labour (Russell Hochschild, 1983)?  A job with a high degree of emotional labour is one which requires you to understand the emotions of others and to communicate emotional information. Jobs come in three...
Emotional intelligence is just personality

Emotional intelligence is just personality

For many people emotional intelligence is a kind of a religion. From the heady days of Daniel Goleman telling us that emotional intelligence would revolutionise our understanding of human beings many people have pursued the path of emotional intelligence only to be...
Emotional Intelligence – Open Mind, Open Heart, Open Will

Emotional Intelligence – Open Mind, Open Heart, Open Will

I recently had a meeting with the charismatic Chief Executive of South Gippsland Shire Council – Tim Tamlin.  We were discussing the topic of effective relationships with people, especially when they are upset, and he gave me a description of a technique which he has...